Monitor and advise on the performance of the quality assurance process, produce data and report on performance, measuring against set indicators. Promote quality achievement and performance improvement throughout the Hospital. Set quality assurance compliance objectives and ensure that targets are achieved. Ensure compliance with National and International standards and legislations. Set up and maintain controls and documentation procedures.
Establish standards of service for clients and ensure the execution of corrective action and compliance with customers’ specifications. Monitor performance by gathering relevant data and produce statistical reports, provide necessary definition, development and deployment of service quality assurance strategy, addressing all phases of product development. Assures the viability, functionality, and effectiveness of essential quality assurance tools and Provide effective communication regarding issues, objectives, initiatives and performance.
Responsibilities for Manager, Quality Assurance and Standards include.
Formulating, implementing and reviewing of Quality Assurance and Standards policies, strategies, guidelines, and procedures.
Interprets and implements quality assurance standards.
Monitoring unusual occurrences, report follow-up procedures, and report monthly and year-to-date comparisons.
Reviewing quality assurance standards, studies existing policies and procedures, and interviews personnel and customers to evaluate effectiveness of quality assurance program;
Reviewing and evaluating patients’ medical records, applying quality assurance criteria;
Performing quality-assurance functions to accomplish business coordination, monitoring, and reporting of quality-assurance studies according to the Quality Assurance and Standards plan.
Responsible for knowing current Quality Assurance and Standards regulations and informing the Management of any new and/or revised regulations imposed.
Selects specific topics for review, such as problem procedures, drugs, high volume cas s, high risk cases, or other factors.
Compiling statistical data and writes narrative reports summarizing quality assurance findings.
Assisting departments with the coordination of audit information and recommends appropriate data-gathering mechanisms and procedures.
Responsible for achieving a satisfactory working environment between other departments performing quality-assurance studies.
Setting up and maintaining controls and documentation process.
Establishing standards of service for clients.
Prepare and manage the departmental budget for resource allocation and control.
Reviewing patient records, applying utilization review criteria, to determine need for admission and continued stay in hospital.
Assisting with developing and maintaining an unusual occurrence procedure.
Assisting with the monitoring of unusual occurrences.
Preparing action-taken reports for the office of the CEO and Senior Director, Clinical Services.
Keeping the Management informed of studies in process and progress thereof, department’s agenda items.
Discuss problems and completion of audit procedures; and
Maintaining current and accurate records of all relevant communications, audits, corrective action plans, and effectiveness.
Bachelor’s Degree in sciences, Economics, Actuarial Science, Statistics or its equivalent from a recognized institution.
Master’s degree in Management, Health systems, Economics, Health Management with an option in Quality Assurance, Actuarial Science, Statistics, Mathematics, and or any other relevant program from a recognized institution.
At least eight(S) years’ experience five (5) years at the Senior Management level in a reputable institution.
Senior Management Course or equivalent lasting not less than six (6) weeks from a recognized institution.
Valid 2022 Membership with the relevant professional body where applicable.
Proficiency in computer applications.
Training in Risk and Quality Management system.
Resource management skills.
Managing performance and Driving for outcomes.
Establishing strategic directions.
Proficient communication skills.
Decision-making and problem-solving skills.
High standards of professional ethics.
Managerial and administrative skills.
Provide high-impact performance feedback
Understand multigenerational workforce trends
Maximize leadership strengths
Focus on employees’ career development needs
Clarity on responsibilities and priorities
Big picture vision
How to apply
Qualified and interested candidates are encouraged to send their applications, Curriculum Vitae, copies of Certificates and Testimonials, email and telephone contacts of three (3) referees, two of whom must be from your profession to the following email addresses: firstname.lastname@example.org and email@example.com by 23rd September 2022 not later than 5.00 p.m.
Moi Teaching and Referral Hospital is an Equal Opportunity Employer promoting gender, equity and diversity.
Persons with Disability (PWDs) and other Minority groups are encouraged to apply.
Moi Teaching and Referral Hospital DOES NOT charge a fee at any stage of the Recruitment Process.
Any form of canvassing shall lead to automatic disqualification and only shortlisted candidates shall be contacted for interview.
For more information and job application details, see; https://www.mtrh.go.ke/vacancies