Plaza Premium Group Guest Service Officer – Jobs in Kenya

Job Responsibilities:
Handle Check in Procedure and Follow Admission Instruction
Greet, Receive and Bid Farewell Guests at Entrance and Reception
Assist Guests With Their Internet Access Requirements, Baggage Arrangement, Shower and Nap Room Booking
Carry Out Regular Checks of All Areas of the Lounge.
Assist to Promote Various Services and Facilities of Our Airport Lounges to Customers, Ensure Able to Deals
With Guest Requests and Complaints Promptly and Effectively
Take Care of Lost and Found Items and the Related Documentation.
Handle Confidential Information, Including Guest Records, With a High Degree of Integrity.
Responsible for Answering the Telephone Line and Taking Appropriate Immediate Action.
Maintain Accurate Records Including Cash Flows and Receipts.
To Cooperate and Work in a Team for Development, Implementation, Maintenance and Improvement of the Quality Management System.
To Undertake Other Jobs Assigned by Supervisor From Time to Time.

Job Requirements:
Form 5 or Above
Relevant Experiences in Hotel or Catering is an Advantage
Outgoing, Presentable With Good Interpersonal and Communication Skills
Good Command of Spoken and Written English
Able to Work Independently and Under Pressure
Shift Duties Are Required
Work Location : Airport
How to apply
For more information and job application details, see;

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