About the Position
Collect vehicle data, appraise pre-accident conditions, assess the scope of the damage after the accidents, collate repair estimates and specifications, assess small damages, and conduct re-inspections.
Scrutinize all the assessment reports submitted by the external assessors and recommending the next course of action.
Conduct accurate and prompt motor vehicle assessment within Nairobi.
Ensure that all empaneled Assessors conduct themselves professionally and ethically and make recommendations where action is warranted.
Recommend second assessment on accident vehicles whenever necessary.
Assess small damages (up to Kshs. 100,000.00) without involving external assessors.
Conduct analysis on all vehicles whose estimated damage is more than Kshs.200,000.00 and make the necessary adjustments.
Appoint an External Assessor for all write-off’s cases and where necessary.
Isolate and conduct repairs audit for the specific cases identified at the time of scrutinizing the claim form and assessment reports.
Determine the reserve amount and update as appropriate.
Re-inspect all motor vehicles within Nairobi after repairs are concluded by the garages.
Conduct random checks on garages and provide recommendations
Prepare monthly reports giving claims change indicators.
Any other duties as may be allocated by the management.
Degree or Diploma in Automotive or Mechanical Engineering
Experience in Automotive parts sales and Automotive maintenance workshop
Experience in workshop floor in motor dealership will be an added advantage
Certification in Insurance will be an added advantage.
3 – 5 years’ experience in motor claims management
Basic knowledge in claims management/handling.
Excellent analytical, communication and customer handling skills.
Ability to build relationships and good report writing skills.
Good understanding of asset valuation and assessment.
Apply specialist and technical expertise on the role.
Good knowledge of all-vehicle model.
How to apply
For more information and job application details, see; https://www.gainsuranceltd.com/ke/jobs/motor-claims-officer-job/