Overall Job Purpose
This Manager Digital Business will oversee the entire life-cycle of all digital products, from inception to launch. He/She will act as a mediator between the consumers and the technical teams, communicating consumer needs and translating those needs into new product features for the team to design.
Drive digital product strategies and long-term vision to build best in class products.
Conduct user research and usability studies, collaborating with designers, developers, and research teams from end to end of the process.
Participate in market research, validation, and whitespace analysis to identify new opportunities for new and existing features and functionalities.
Partner with business owners and agile product teams to build digital product road maps that will be incorporated into the broader company product portfolio plan.
Develop and implement data pipelines that extract, transform, and load data into an information product.
Work on managing, storing, processing, and analyzing large data sets to identify business opportunities/efficiencies.
Evaluate, analyze, and understand the voice of the customer through a variety of data sources.
Partner with cross functional teams regularly to ensure alignment on feature development and prioritization.Partner with the technical teams to manage the road map and backlog to ensure delivery of all capabilities on time and per expectation.
Work with product marketing to develop positioning and messaging to ensure differentiation from competitors.
Monitor and evaluate product performance to ensure constant product iteration and improvements.
Working closely with project managers to assist with development of work breakdown structures, work packages, test cases, requirements documentation and project status reports documentation and reporting.
Manage the product road map and backlog for all digital products.
Lead and develop virtual digital product/innovation teams and brings them together to deliver and maintain superior user tested digital experiences.
Oversee and manage lead requirements discovery, solution design, user story writing, feature development, and user acceptance testing.
Partner with the executive teams to identify key capabilities needed as well as identifying potential issues.
Minimum Qualifications, Knowledge and Experience
A Bachelor’s degree in Business Administration, Economics, Marketing, or Information Technology. A Master’s degree in Technology or Business-related course is an added advantage.
6 years of experience in the technology, banking, telco, fintech or product fields.
3 years of product development, management, or product design experience in the digital world.
Proven experience delivering large scale, complex web applications.
Demonstrable expertise in extracting insights from qualitative & quantitative research.
Extensive knowledge and experience with creating and managing business requirements and user stories for software platforms.
Possess quantitative and analytical skills to demonstrate benefit realization of project and marketing initiatives for (product).
Expertise in understanding and analyzing consumer market research results, such as segmentation analysis and drivers of satisfaction related to the online and mobile financial experience.
Proven ability to build, motivate and manage teams.
Familiarity with html, xml, and web technologies, in a banking context is a strong plus.
Prince 2 or PMI certification.
Business Analysis or Product Development training.
A good knowledge of the systems and processes within Financial Services industry especially Core Banking, Payments, Channels, CRM and Data Management.
Key Competencies and Skills
Must have a high level of strategic and innovative thinking, ability to shift into the details to make informed decisions when required.
Excellent interpersonal skills
Problem solving skills
13 August 2022
For more information and job application details, see; https://www.hfgroup.co.ke/careers/joblisting/manager-digital-business-2022-08-03-14-42-25