African Entrepreneur Collective Client Relationship Associate – Jobs in Kenya

About the Company
Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods and to create thriving communities.

Founded in 2012, Inkomoko has worked with more than 40,000 entrepreneurs across East Africa, including thousands of refugee entrepreneurs, resulting in thousands of new jobs and more than $50M in new revenue in communities.

Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest lender to refugee entrepreneurs in Africa, and seek both social impact and financial sustainability.

Inkomoko has 250 staff in 18 offices across Rwanda, Kenya, and Ethiopia. Through Inkomoko’s 2030 strategic plan, we are expanding to 5 additional countries to serve more than 100,000 entrepreneurs with our services and growing our $30M loan fund.

Company Values
All staff at Inkomoko are connected to a shared set of organizational values:

Purpose: be solutions-oriented and produce high-quality work and be a global leader.

Achievement: push yourself to reach beyond what you think is possible.

Improvement: be humble and committed to continuous learning and growing through giving and receiving open and accurate feedback.

Bravery: willing to take risks, create a safe space for others, be compassionate, inclusive.

Turikumwe/Tuko Pamoja/ Abren Nen (“We are together”): appreciate your colleagues, celebrate success, and support each other in hard times.

About the Opportunity
Inkomoko in Kenya seeks a highly talented and experienced Sales & Marketing professional to sell & recruit clients (entrepreneurs) who will go through AECs accelerator program. The position holder will ensure personal monthly and quarterly sales targets are achieved and exceeded by utilizing client relationship and sales skills. The successful candidate will have the following responsibilities:

Client Sales (70%)

Find and sign new SME companies to Inkomoko (approximately 6 per month)

Develop a database of potential leads.

Develop and implement a sales plan

Complete sales meetings to understand prospective client needs and explain Inkomoko services to meet those needs.

Maintain perfect understanding of Inkomoko service offering to provide accurate presentations.

Maintain contact with previously signed clients both during and after service delivery.

Assist the Business Development Manager to develop and grow relationships with Kenya’s leading business development partners and other sales channels including banks.

On-board New Clients (10%)

Once a contract has been signed, work with the Finance Department to set up their payment plan.

On-board the client with the Business Development team providing information gained during the sales process.

Manage client information in company filing systems and databases.


Work with the rest of the team to implement a nation-wide marketing plan.

Test various marketing and sales messages to develop customer insight.

Work with the Communications Manager to develop marketing materials, including on-line, printed, and social media messaging to secure clients

Represent Inkomoko in public forums, including panels, conferences, and other venues

Keep management and other staff connected to relevant partnership opportunities

Administration (10%)

Regularly update Odoo and make sure all client information is recorded accurately.

Represent Inkomoko in the local business community and at conferences or other events

Maintain and organize client files

Attend all required department and company meetings

Participate in the organization’s company-wide efforts for growth

Other duties as required

Minimum Qualifications
Who we are looking for:

The ideal candidate will fulfill the following requirements:

3+ years of work experience in marketing and sales

Experience selling products or services to individual customers and/or businesses

Excellent computer skills, especially with MS Excel and Word

Good written and oral communications skills for presentations and training

Experience with customer service

Shows perseverance, personal integrity, and critical thinking skills

BA or MBA required in relevant field

What You’ll Get
This role is a tremendous opportunity to work in a high-growth, mission-driven organization. Our compensation includes both a great culture and a competitive market-based package, including:

Incredible company culture, including deep investment in your learning and growth, and a commitment to inclusion and diversity

Opportunity to work with a talented, passionate, and committed team of professionals across the region

Ability to make a significant social impact and contribute to economic growth

Competitive salary, and potential KPI-based bonus

Favorable policies like health insurance, staff savings program, parental leave, sabbatical program, and more.
How to apply

If you have matching qualifications for the role, please submit your cover letter and CV.

Only shortlisted candidates will be contacted.

Inkomoko is an affirmative action/equal opportunity employer. Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply. As a company we have policies in place that promote diversity, equity and inclusion at all levels.

NB: We do not employ staff whose background is not suitable. All employment is conditional upon the successful completion of all applicable background checks.

For more information and job application details, see;

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