About the Company
Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods and to create thriving communities.
Founded in 2012, Inkomoko has worked with more than 40,000 entrepreneurs across East Africa, including thousands of refugee entrepreneurs, resulting in thousands of new jobs and more than $50M in new revenue in communities.
Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest lender to refugee entrepreneurs in Africa, and seek both social impact and financial sustainability.
Inkomoko has 250 staff in 18 offices across Rwanda, Kenya, and Ethiopia. Through Inkomoko’s 2030 strategic plan, we are expanding to 5 additional countries to serve more than 100,000 entrepreneurs with our services and growing our $30M loan fund.
All staff at Inkomoko are connected to a shared set of organizational values:
Purpose: be solutions-oriented and produce high-quality work and be a global leader.
Achievement: push yourself to reach beyond what you think is possible.
Improvement: be humble and committed to continuous learning and growing through giving and receiving open and accurate feedback.
Bravery: willing to take risks, create a safe space for others, be compassionate, inclusive.
Turikumwe/Tuko Pamoja/ Abren Nen (“We are together”): appreciate your colleagues, celebrate success, and support each other in hard times.
About the Opportunity
Inkomoko in Kenya – Eldoret seeks a highly talented and organized Manager to oversee operations, program deliverables, and partnerships and to manage a dynamic, diverse and impact driven team of professionals. The Business Development Manager (BDM) will manage a team of Business Advisors and Client Relationship Associates replicating the success of Inkomoko in Kakuma & Dadaab refugee camps and Mombasa.
The BDM has responsibilities as follows.
Department Management (20% Time)
Provide strategic direction and leadership for Inkomoko Kenya’s operations and programming.
Manage the schedule and delivery of services to achieve company-wide KPIs, raising concerns and creating solutions to overcome barriers to delivery and improve efficiency.
Elevate trends and insights to senior management, helping to inform future strategies.
Support the leadership in managing the budget, keeping all costs within allocated expense limits
Cooperate closely with the Business Growth Services Director on activities and performance
Incorporate lessons learned from M&E into new solutions for impact and efficiency
Coordinate with colleagues in the Loan Department to decrease risk for the company
Meet and develop relationships with clients
Work closely with the business development team to generate leads and reach out to prospective customers
Represent Inkomoko in high level stakeholder engagements at the County level
Staff Management (40% Time)
Supervise all staff operating within the Inkomoko in Eldoret operations
Participate in identification of hiring needs and sourcing of talent, manage team performance and any other HR matters to ensure the department meets its KPIs
Manage, coach, and develop Business Development Advisors (BDAs) to provide high quality services to Kenyan entrepreneurs annually
Provide expert advice and help BDAs to navigate challenges/make sound business decisions with their clients
Advise staff on how to serve entrepreneurs on operations, sales, and bookkeeping processes
Advise staff on how to serve entrepreneurs on financing and investment opportunities/challenges
Train and coach staff on the use of reporting tools, and other company standards
Monitoring & Evaluation (20% Time)
Serve as the local lead for M&E, coordinating with the Inkomoko MEL Director who is based in Rwanda
Ensure local M&E staff have sufficient tools and plan for both control and test groups, and that protocols are carried out perfectly.
Work closely with the M&E team in the data analysis, understanding trends of qualitative and quantitative data.
Create meaningful reports with insight for senior management and partners as needed.
External Relations (10% Time)
Maintain and grow Inkomoko in Kenya relationships with various program partners and external stakeholders – particularly in the areas of Eldoret town – coordinating with the Business Growth Services Director and the Managing Director
Stay up-to-date with entrepreneurship trends across Kenya.
Connect our entrepreneurs to new insights in trade strategies and other initiatives.
Support external communications efforts, working with communications experts to provide case studies and data to support public relations on social media, blogs, and other forums.
Administration (10% Time):
Work with the Business Growth Services Director and Kenya Managing Director to plan and manage the budget, staffing, and other resource needs to deliver program outcomes
Work with Rwanda Headquarters Finance Department to manage client payments, and local expenses
Set up a new Branch Office; negotiate office lease, purchase needed equipment, etc.
Manage and oversee other office logistics
Other duties to support organizational culture and leadership.
Who we are looking for:
The ideal candidate will fulfill the following requirements:
Education requirement: Bachelor’s degree in Project Management, and other relevant academic qualification – A Master’s degree with be an added advantage
5+ years of work experience in relevant fields and serving entrepreneurs
MUST be ready to live and work in Eldoret
Prior experience with the entrepreneurship and private sector led initiatives is a PLUS
Prior experience in Government Relations is required (Government, Donors and partners)
Experience business training, facilitation, content development, business consulting, business planning, and providing business advice
Strong financial and accounting skills; familiarity with business financial policies in Eldoret/Kenya
Flexible and able to deliver results under pressure with experience working and managing teams remotely
Excellent computer skills, especially with MS Excel, Word, project management tools (i.e.: Trello, etc.)
Good written and oral communications skills with great presentation and training skills
Shows perseverance, personal integrity, and critical thinking skills
Honest and professional
University education OR currently pursuing it
Excellent communicator to audiences in Swahili and English
Must be based in the camp and have access to a smart phone 24/7
Candidate should not be employed by any other organization with Camp activities currently
What You’ll Get
This role is a tremendous opportunity to work in a high-growth, mission-driven organization. Our compensation includes both a great culture and a competitive market-based package, including:
Incredible company culture, including deep investment in your learning and growth, and a commitment to inclusion and diversity
Opportunity to work with a talented, passionate, and committed team of professionals across the region
Ability to make a significant social impact and contribute to economic growth
Competitive salary, and potential KPI-based bonus
Favorable policies like health insurance, staff savings program, parental leave, sabbatical program, and more.
How to apply
If you have matching qualifications for the role, please submit your cover letter and CV.
Only shortlisted candidates will be contacted.
Inkomoko is an affirmative action/equal opportunity employer. Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply. As a company we have policies in place that promote diversity, equity and inclusion at all levels.
NB: We do not employ staff whose background is not suitable. All employment is conditional upon the successful completion of all applicable background checks.
For more information and job application details, see; https://aec-jobs-portal.web.app/jobs-details/all/823