Reporting to the Head of ICT Applications, Multimedia & Support, the ICT Officer (HMIS Support) is
responsible for offering and coordinating ICT & HMIS support services to users across the Hospital. This role is based in the HMIS Support Office under the ICT Applications, Multimedia & Support Section of the ICT department at KUTRRH.
Main Duties and Responsibilities
Provide first level support to users of the Hospital Management Information System.
Offer continuous training and support to users of the HMIS.
Ensure smooth operation of the HMIS and notify the developer on any downtimes.
Testing of changes made in various modules of the HMIS and other related software.
Coordinate use acceptance testing of changes, new functions and technology improvements.
Provide the HMIS developers with feedback from users of the system.
Document bugs and challenges faced during the usage of the HMIS.
Provide regular reports on the usage and issue tracking of the HMIS.
Any other work-related duties assigned by your supervisor.
Bachelor’s Degree in Computer Science/ Information Technology/Telecommunications/ Electrical
Engineering/ Business Information Technology or a related Degree from a recognized institution.
Knowledge, understanding and ability to interpret system flow charts, Software Support Manuals.
Knowledge and understanding of operation of Enterprise Resource Planning Systems (ERP).
Understanding of current trends in digital technologies.
Experience in offering IT support in a busy environment. Experience in working in a Hospital/
Medical environment will be an added advantage.
Strong knowledge of Information Technology Infrastructure Library (ITIL)/ IT Governance.
Knowledge of professional standards & regulations including data protection practices and laws.
viii. At least three (3) years of working experience in ICT field.
Soft skills required for the job
User management skills
Ability to work under pressure
How to apply
If your background and competencies match the specifications of the above positions, please apply online
via: www.kutrrh.go.ke/careers OR send hard copies of your Application Letter, Curriculum Vitae, and
Filled Application Form and Licence ONLY to the address below:
The Chief Executive Officer
Kenyatta University Teaching, Referral & Research Hospital
P.O. Box 7674 – 00100 GPO
For all applications, please indicate the subject as follows: JOB APPLICATION – JOB REFERENCE
NUMBER. Please note that you must attach the Application Letter, CV, Filled Application Form, and license when you apply online via the portal.
The deadline for the receipt of all applications is 19th August 2022
Only shortlisted candidates will be contacted. All successful candidates must fulfil the requirements of Chapter
Six of the Constitution of Kenya 2010, including.
• Certificate of good conduct from the Directorate of Criminal Investigations
• Clearance Certificate from the Higher Education Loans Board (for university graduates only)
• Tax Compliance Certificate from the KRA
• Clearance from Ethics & Anti-Corruption Commission
• A report from an approved Credit Reference Bureau