Reporting to the Supervisor, ICT Support, the ICT Assistant (ICT Support) is responsible for offering first level ICT support to users in the users across the Hospital. This role is based in the ICT Support Office in the ICT Applications, Multimedia & Support Section of the ICT department at KUTRRH.
Main Duties and Responsibilities
Offer first level ICT support to Hospital Staff.
Use the ticketing system to handle ICT Support tickets raised by users.
Escalate unresolved tickets to the relevant ICT sections.
Conduct regular maintenance of various ICT equipment in the Hospital.
Ensure smooth operation of ICT equipment.
Offer support to users requiring broadcast services and virtual meetings.
Any other work-related duties assigned by your supervisor.
A Diploma in Information Technology/ Computer Science/ Telecommunications/ Electrical/
Telecommunications Engineering/ Health Informatics/ Electronic Health Records or a related course
from a recognized institution.
Professional certification in networking such as CCNA, CCNP, Huawei or related programmes will
be an added advantage.
Knowledge of ICT infrastructure and systems.
Experience in working with IT Support Ticketing Systems.
Experience in offering IT support ranging from hardware to software use in a busy environment.
Experience in working in a Hospital/ Medical environment will be an added advantage.
Hands-on experience in troubleshooting of hardware such as computers, printers, telephones, P.A
systems and other IT equipment.
At least two (2) years of working experience in ICT/ Engineering field.
Soft skills required for the job
User management skills
Ability to work under pressure
How to apply
If your background and competencies match the specifications of the above positions, please apply online
via: www.kutrrh.go.ke/careers OR send hard copies of your Application Letter, Curriculum Vitae, and
Filled Application Form and Licence ONLY to the address below:
The Chief Executive Officer
Kenyatta University Teaching, Referral & Research Hospital
P.O. Box 7674 – 00100 GPO
For all applications, please indicate the subject as follows: JOB APPLICATION – JOB REFERENCE
NUMBER. Please note that you must attach the Application Letter, CV, Filled Application Form, and license when you apply online via the portal.
The deadline for the receipt of all applications is 19th August 2022
Only shortlisted candidates will be contacted. All successful candidates must fulfil the requirements of Chapter
Six of the Constitution of Kenya 2010, including.
• Certificate of good conduct from the Directorate of Criminal Investigations
• Clearance Certificate from the Higher Education Loans Board (for university graduates only)
• Tax Compliance Certificate from the KRA
• Clearance from Ethics & Anti-Corruption Commission
• A report from an approved Credit Reference Bureau