Position Title: Senior Manager, Mobile Banking
Job Ref No. HR/065/2022
Division: Retail Banking
Location: Head Office
Reporting to: Head Channels & Partnerships
Position Scope: The role holder will be responsible for the growth & profitability of the Mobile Banking Segment of the Bank.
Develop and implement Mobile Banking Strategy, Policies and Procedures.
Design and coordinate the development, rollout and management of Mobile Banking Business.
Develop processes for bulk acquisition of accounts and marketing plans in line with the Mobile banking strategy.
Optimally drive funding of the newly acquired accounts.
Define and plan Mobile and Digital enhancements to promote uptake.
Engage key institutions and strategic partners to drive digital accounts sales through their outlets.
Relationship management of partner institutions and strategic partners for optimal acquisition through their partnerships.
Design and manage the roll out activities of new card products, including product positioning, advertising and promotions activities.
Design and implement lean, efficient and effective card processes that translate into excellent customer service and cost management.
Develop and execute a comprehensive set of portfolio tools to achieve targets on spend, activation, cross sell & attrition to grow & retain profitable customers.
Review, analyze and manage the customer portfolio including instituting initiatives in line with the strategy for customer acquisition, retention and cross sell of Asset and Liability products.
Formulate and manage the administration of fee structure and cost management initiatives that maximize revenue generation and minimize cost and revenue leakage.
Ensure strict adherence to Operational Risk Policies & external compliance requirements to minimize risk of financial and reputational loss from non-compliance to internal and external regulations.
Education, Professional Qualifications, Experience & Skills
Bachelor’s degree in Telecommunication, ICT or Business related field from a recognized University.
Masters degree will be an added advantage.
Eight (8) years’ experience in Banking.
At least five (5) years’ experience in handling Mobile Banking and product development functions of a commercial bank at a managerial level.
Demonstrated hands-on experience at Senior Management level on innovation/product development.
Deep market knowledge and established relations with vendors and other industry functionaries.
Good understanding of Banking laws and regulations.
Governance – knowledge and ability to ensure good governance practices in the assigned Department.
Excellent report writing skills.
Leadership and management – ability to lead teams, mentor and coach staff to goal definition and achievement.
Integrity and honesty and ethics – ensures ethical practices and integrity and ensures NBK is not put at reputational risk.
Customer orientation – is customer focused striking a solid balance between external and internal customer orientation.
How to apply
Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Monday, 15th August 2022.
Please note that applications received after the deadline will not be considered.
Only shortlisted candidates will be contacted for the next stage/s of the process.