Job Title: Front Office Receptionist
Gross Salary: 25k – 30k
Our client is a high-end salon and spa located in Karen.
They seek to hire a highly efficient Front Office Receptionist who will be in charge of the day-to-day coordination of the clients and ensure a smooth running of the salon and spa.
Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival.
Book and confirm appointments via phone and email
Process transactions (cash and credit cards) and issue receipts
Welcome walk-ins, answer questions about services, and schedule appointments based on availability
Inform clients about new services and discounts
Receiving Cash, Mpesa, and Card Payments and confirming correct payment has been made
Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
Update client records with contact and billing details, appointments and services offered
Maintain a tidy reception area
Order and maintain supplies for salon, spa, and barber shop
Respond to client’s inquiries through the social media platforms
Engage with customers actively seeking feedback about their service experience.
Ensure bookings by clients are assigned to the hair and beauty stylist
fairly and do not overlap with staff schedule.
Skills & Qualifications
Diploma in any discipline.
Minimum experience of 2 years in a similar role
Applicants between 25 – 37 years are preferred.
Basic computer knowledge with proficiency in Microsoft Office.
Hands-on experience with office equipment, like printers and POS systems.
Familiarity with processing transactions
Female candidates are encouraged to apply
Excellent communication abilities (verbal, phone, and email) with a customer service attitude
Solid organization and record-keeping skills
An ability to remain calm under stressful circumstances
How to Apply
If you are up to the challenge and possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Front Office Receptionist – Salon & Spa) to firstname.lastname@example.org before 9th August 20