Position: Research & Data Science Learning Assistant (L.A)
Location: KU Unicity Mall, Along Thika Road.
Job Type: Fulltime
In depth Research Institute builds the capacity of people, processes, and systems for organizational success and growth as well as nurturing a thriving ecosystem.
We do this through our four-line of services; Data Analytics, Strategy and Management Solutions; Training and Development; Digital Innovation, and Enterprise Systems as well as organizing Experiential Tours.
Job Summary: We need to meet increasing demand and maintain a high quality of our services, and the Learning Assistant will help us do it.
The role plays an important part in making sure we can respond to the changing development needs of the business.
You will do this through a variety of activities including managing the smooth running of Research, Data Science & Advanced Analytics Training programs, supporting bespoke development events, and assisting in the delivery of strategic consultancy projects among others.
Ultimately, a successful person should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long run.
Serve as the lead point of contact for all Customer Account Management matters
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Developing corporate sales proposals and pitches.
Building strong client relationships to maintain old business and acquire new customers
Formulate learning and development strategies by undertaking training needs analysis, review of organizational goals, and training funding opportunities;
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Consult with key internal and external stakeholders and participate in project planning and implementation of training programs to ensure alignment with contemporary industry standards and expectations;
Forecast and track performance of key account metrics (e.g. Quarterly sales results and annual forecasts)
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Working with organizations (NGOS, Government, and Private) to coordinate design and delivery of specialized learning and development interventions and programmes to meet specific requirements or skill gaps
Ensuring learning and development materials/courseware are kept up to date and are reflective of the latest strategy, legislation, policies, technology and procedures
Collaborate with sales team to identify and grow opportunities within territory
Developing innovative and exciting new ways of meeting organizational learning and development needs
Flexing, adapting and amending learning and development interventions, without compromising quality, to ensure that they are supportive of the needs of the business
Constantly measure and evaluate the effectiveness of the training you deliver to continuously improve our offer and deliver our return on investment
Designing blended learning solutions.
Using digital tools to create flexible and innovative learning programmes
Monitoring how effectively learning
has been transferred to our clients and offering post-training support when need be.
Other duties as assigned.
Qualifications and Experience
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Should have a Masters in Research Methods, Data Science, Market Research, Statistics, Economics, Biostatistics, Epidemiology or any other relevant field
At least 2 to 3 years experience in any fast-paced company. (Preferably a social and market research company)
Statistics – Good applied statistical skills, including knowledge of statistical tests, distributions, regression, maximum likelihood estimators, etc.
Machine Learning – good knowledge of machine learning methods.
Strong Math Skills (Multivariable Calculus and Linear Algebra)
Data Wrangling – proficiency in handling imperfections in data.
Experience with Data Visualization Tools like Power BI, Tableau, matplotlib, ggplot, and d3.js that help to visually encode data.
Programming Skills – knowledge of statistical programming languages like R, Python, and database query languages like SQL, Hive, Pig are desirable. Familiarity with Scala, Java, or C++ is an added advantage.
Hands-on experience with data science tools
Eloquent and customer-oriented
Masterly of English, Excellent team building and clear interpersonal communications skills.
Proficiency in Database Management, Web-Based Programs and Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Teams
Cool-tempered with perseverance and ability to handle rejection
Experience in selling training programs and seminars/events
Proven track record of successfully meeting sales quota preferably over the phone
Solid experience with Hub spot CRM software and MS Office (particularly MS Excel)
Ability to learn about products and services and describe/explain them to prospects
Well-developed professional networks
Experience in adult learning, instructional design, training, and facilitation
Strong communication skills, including writing and public speaking.
Previous experience working in a consulting and project environment is highly desirable.
Ability to work sensitively in multi-cultural environments and build effective working relations with clients and colleagues.
High level of competence in writing reports, analyses, proposals, or other technical communications
Strong planning, organization, strategic thinking, and problem-solving skills.
Experience in project management and supervision.
Ability to manage time and prioritize tasks, producing quality products within tight time constraints.
Analytical mind and great business sense
Outstanding negotiation skills with the ability to resolve issues and address complaints.
How to apply
Your application should be sent to firstname.lastname@example.org to us on or before CoB Friday, 12th August 2022.
Quote the JOB TITLE on the subject of your email.