Job Title, Job Group and Number of Posts:
Senior Telephone Operator, Job Group ‘H’ (1 Post)-internal Advertisement
Department where the job falls under:
Water, Environment, Energy and natural resources
Job Application End Date:
(a)Duties and responsibilities
Work at this level will include telephone operation duties: –
Routine testing of exchange lines and switchboard facilities; and
Telephone exchange clerical work.
An officer at this level may also be deployed as in charge of a telephone exchange of one to two (1-2) switch board positions with a maximum capacity of twenty (20) exchange lines and approximately two hundred (200) exchange lines. At the exchange, the officer will be responsible for: –
Carrying out head set coaching to new entrants
Liaising with telephone engineers/technicians on maintenance of telephone equipment/facilities, with accounts section on settlement of telephone bills and with supplies section on procurement of telephone facilities/spare parts and stationery.
(b)Requirements for appointment
For promotion to this grade, an officer must: –
Have served in the grade of telephone operator I or in a comparable and relevant position in the public service for a minimum period of three (3) years;
Have passed a four (4) months certificate course for government telephone operators from a government training institute or any other recognized institution;
Be proficient in computer applications;
Possess good oral and written communication skills in both English and Kiswahili; and
Have shown merit and shown ability as reflected in work performance and results.
For more information and job application details, see;