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• A degree in Computer Science or equivalent education from a recognized institution. • IT support and experience in customer service of 1 year • Ability to explain technical issues to non-technical users • Any Certification is an added advantage • Ability to work long hours in the evenings and over weekends
• Providing first-line technical support, answering support queries via phone, email, and in-person • Support users in the use of computer equipment, MS Dynamics, and Office applications • Initiating user rights changes or system setups as per request. • Participating in the testing of applications • Installing and configuring computer hardware, operating systems, and applications. • Carrying out routine software and hardware maintenance • Servicing and fixing ICT equipment. • Troubleshooting system and network problems, diagnosing and resolving software/hardware • Liaising with ICT staff and help in establishing ICT user support knowledge • Tracking work in progress, recording issues, and solutions. • Assisting the Head of ICT with the implementation of projects as required.
• Good communication and presentation skills – both verbal and written • Proactive problem solver • Ability to work independently & a positive team player • Self-motivated • Conducts self professionally, exhibits high levels of tolerance and patience • Help Desk service skills